Regional Technical Delivery Manager

India, Mumbai · Full-time · Intermediate

About The Position

Celltick is seeking a talented Regional Technical Delivery Manager, to be part of the India Operations team responsible for integration, installation, delivery and 2nd  level support

Projects Integration:

  • Technical support for the presale team
  • HW and sizing preparation, delivery, and installation
  • Lead the SW installation and configurations
  • Execute the ATP
  • Travel to site as needed
  • Assist in launching the service

Projects under support:

  • Part of the escalation team on advanced technical problems on HW/SW and infrastructure cases.
  • Implement local scripts and workarounds when needed (Unix scripts, SQL procedures, IP NW issues)
  • Execute the periodic upgrades of the platform
  • Travel to site as needed.
  • Identify customer network changes and adapt the system configuration.
  • L1, L2 Training and setting Acceptance Procedure on System Handover
  • Responsive in resolving technical issues and consistent in ensuring technical deliverables
  • Maintaining Improving platform / service uptimes
  • Providing guidelines and setting process in Overall BSC / Cell improvement and regular reconciliation 

Requirements

  • At least 5 years of proven experience
  • Strong background and knowledge in UNIX based OS (Solaris, Linux)
  • Experience in Scripts writing (Perl, Bash/ksh)
  • Good knowledge in networking (TCP/IP, X25, Network protocols, firewall, VPN, Cisco devices)
  • Good knowledge in DB and SQL
  • Virtualization (VMWare) – mandatory
  • Cloud services - preferable
  • Security experience (SSL, FW, compliance) – preferable.
  • Experience with Netapp, Veritas cluster, Storage
  • Working experience in the telecom industry - advantage
  • Bachelor degree in Engineering or equivalent - advantage
  • Strong personal & interpersonal skills. Team player
  • Demonstrate and exhibit the ability to learn quickly and apply new skills effectively and independently.
  • Able to prioritize and handle multi-tasking. Focus on the important issues.
  • Responsible for performing high quality work, and not compromise on quality.
  • Demonstrate authority for making professional decisions/approvals.
  • Demonstrate action-oriented approach to win and sustain customer’s trust and confidence.
  • Excellent English; verbal, written & spoken
  • Self-learner & Self starter
  • Performs well under pressure, yet has strong business ethics
  • Demonstrate consistency in keeping the internal/external customer updated and informed about the system performance or the known upcoming changes in the system/service.
  • Availability on 24 * 7 basis – if needed
  • Willing to travel for short- or long-term periods

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