Technical Delivery Manager

India, Mumbai · Full-time · Senior

About The Position

Roles are Responsibilities:

·        Manage End to End Technical Delivery.

·        Act as the primary interface between the Technology team and the customer in respect of services provided

·        Establishes and maintain the strategic relationship between stakeholders and the Technology team.

·        Monitor service delivery performance and work across the Technology team to improve, enhance and develop services to

meet agreed business needs.

·        Solution Architecture Design

·        Customer/Partner Meetings

·        Manage Technical aspects on integration with multiple input and output sources / network elements / Govt. NOCs using

standard CAP based interface / APIs

·        CRM Integration

·        SMPP Integration

·        SMTP Integration

·        Manage Service Launch and handover

·        Training to Support Team

·        Daily / Weekly Status Update

Additional Responsibilities:

        Demonstrate performance oriented efforts to achieve positive results in order to fulfill the requirements and the


·        Demonstrate Effective, able to prioritize and handle multi-tasking.

·        Responsible for performing high quality work, and do not compromise on quality.

·        Take lead and come up with new ideas, innovations and improvements.

·        Conduct all written or verbal communication with customers and associates clearly, precisely, timely and with orientation

to achieve results.

·        Demonstrate action oriented approach to win and sustain customer’s trust and confidence.

·        Encourage/motivate team to execute/deliver/perform professionally.

·        Demonstrate open mindedness, respect and tolerance to others' opinions and criticism. Obtaining the opinions and

feedbacks within/across the team.

·        Demonstrate the ability to provide reliable reports. Convey relevant facts with maximal accuracy.

·        Demonstrate the ability to act with integrity, confidentiality and business ethics

·        Able to travel frequently within the country.


Professional Qualification:

·        BE/B.Tech. in Computer Science/IT/Electronics and Communication


 Job Requirements:

 ·        At least 8 years of relevant work experience

·        At least 5 years of experience in the Telecom field working for mobile operators or for Telecom vendors

·        At least 5 years of experience with Unix based platforms

·        At least 5 Years of experience in Database / SQL knowledge (preferred

·        PostgreSQl, MySQL)

·        Deep knowledge on TCP/IP Networking, Switches, Routers, Routing, troubleshoot

·        Protocols, Troubleshooting o  Scripting in ksh, perl, sed

·        Knowledge of SMSC and messaging platforms


·        CCNA

·        Experience with VAS application platforms

·        Veritas products (VxVm, Cluster and NetBackup)

·        Virtual Environment / Cloud based setup

·        Working knowledge on equipment hardware

·        Multiple Operator handling experience in India (BSNL, Airtel, Vodafone, Idea) and overseas

·        EX MNO employee

Soft Skills:

 ·        Self-learner

·        Team player

·        Excellent spoken and written English

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